KEEPING YOU SAFE

We take the safety of our customers and team importantly, which is why we have carried out a thorough risk assessment of our procedures based on the latest government guidelines regarding reopening of pubs, bars and restaurants. Below are some of the actions we are taking to ensure the safety of everyone at Chapter, and some of the changes we have made to our ways of working.

CUSTOMERS & STAFF
  • We will be keeping a record of all visitors and staff working patterns for 21 days, as part of the government track-and-trace system. We simply require the name and contact number of the 'lead' person in any group booking. Your details are stored securely and destroyed after 21 days. Alternatively you can check in using the NHS test + trace app and our QR code.

  • We are only allowing group bookings of up to six people at this time

 

  • All of our tables are safely 1m (or more) apart from the next table. Our waiting staff will ensure that they do not come within 1m of your table other than when completely necessary (e.g. to put drinks on your table)

  • There is a one-way system in operation - entrance will be via the front door only (from Prospect Street) and exit will be via the back door (into Chester Street car park)

  • Customers are encouraged to sanitise their hands regularly, especially upon arrival. Hand-washing facilities are available in the bathrooms and sanitising stations are positioned around the bar.

 

  • Parents must be responsible for ensuring that children sit at their table and do not wander around.

 

  • In adverse weather conditions customers may not wait inside to shelter from the weather, as this will impede on the social distancing measures in place inside.

 

  • Where possible, we have arranged for deliveries and contractors to arrive outside of opening hours to limit contact with customers and staff.

 

  • Our team are all carrying out new procedures to ensure that they adhere to social distancing guidelines, including when, how and where they take their breaks, how and when they arrive to work and not putting on their uniform until they arrive at work.

  • We are monitoring the latest guidance from the government regarding wearing of PPE, including face masks, in public spaces. At present it is not mandatory to wear a face mask in pubs, bars and restaurants. We have provided gloves and aprons for our staff and it is their discretion what level of PPE they wish to wear at work.

FOOD & DRINK
  • Our team will ensure they remain 1m away from customers and one another at all times. On occasion, where this is impossible to do, they will do so for only a few seconds (e.g. placing drinks on tables).

  • We are operating table service ONLY throughout the venue, please do not approach the bar. Payment will be taken at your table also. NB: we are not accepting cash as payment for the foreseeable.

 

  • Cutlery, condiments, napkins, menus and other items will be brought over to your table just before your food arrives. Condiments will be single use so if you do not require them please let your waiter/ess know.

  • Menus will be brought to your table when you sit down and left with you for the duration of your visit, they will then be taken away and sanitised before being re-used.

 

  • Our team will have assigned working 'zones' so your waiter will remain the same person throughout the night, minimising the contact between customers and staff.

 

  • Staff will be carrying out a number of new procedures to retain social distancing behind the bar and between one another during service. Please bear with us during this time as we adapt to the 'new normal' but we aim to provide a welcoming, professional and prompt service at all times.

WASHROOMS & CLEANING
  • We encourage customers to wash their hands as much as possible during their visit and facilities are provided to the rear of the venue.

  • Facilities are cleaned on an hourly basis, restocked and bins emptied.

 

  • Our cleaning schedule has reviewed and frequency of checks have been increased. This includes the regular use of anti-virucidal spray on all frequent touch points – such as the card machine, till, phone, door knobs, locks & handles.

​If you have any questions about your visit please feel free to contact us in advance on 0118 321 7741. Alternatively you can contact Dan (our bar manager) via email at welcome@chapterbar.com.

© Chapter Bar 2020. Company no 11997893. Website by DanSmith.Design.